Case Studies

Real projects.
Measurable results.

We don't tell you what we could do — we show what we've done. Five real projects with concrete challenges, custom solutions and documented results.

Acronis · Cyber Security · Backup DRManufacturing · Treviso · 45 employees

Ransomware attack, 3 days down. Recovery in under 4 hours.

The challenge

A manufacturing company in Treviso with 45 employees suffered a ransomware attack that encrypted production servers. The outage halted all operations for 3 days: no verified working backup, an unmonitored local NAS as the only coverage, and no EDR protection on endpoints. The downtime cost — in lost production, overtime hours and customer damage — exceeded tens of thousands of euros.

The solution

We completely redesigned the company's IT protection. Acronis Cyber Protect with immutable backup and 4-hour recovery points on all production servers: even in the worst scenario, at most half a day's work is lost. Acronis Advanced Security EDR activated on all Windows endpoints and servers: real-time behavioral detection, automatic blocking of suspicious processes before they can encrypt files. Perimeter firewall with OT/IT network segmentation to isolate production machinery from the administrative network. Quarterly documented and verified restore test.

The results

  • Recovery time < 4 hours from any future incident
  • Zero security incidents in the 18 months after activation
  • Backup verified every 4 hours — no unmonitored NAS
  • EDR active on 100% of endpoints: behavioral detection 24/7
  • Quarterly restore test: documented and guaranteed RTO
Read full case studyLearn about Acronis Cyber Protect

“We used to have a backup on an unmonitored NAS. Now we sleep soundly.”

Microsoft 365 · Email Security · GDPRAccounting firm · Venice/Mestre · 12 users

Emails blacklisted. Clients hadn't been receiving invoices for months.

The challenge

An accounting firm with 12 users between Venice and Mestre discovered — almost by accident — that emails sent to clients were ending up in spam or being silently dropped. Electronic invoices sent by email weren't arriving, reminders weren't being read, professional communication was compromised. The cause: the domain was blacklisted due to missing SPF, DKIM and DMARC, and Microsoft 365 was configured without any email security measures. No MFA, no anti-phishing protection, no visibility into sent email status.

The solution

We performed a complete email configuration: correct SPF, DKIM and DMARC on the domain, delisting requests from all active blacklists, domain reputation monitoring. Migration to Microsoft 365 Business Premium with Exchange Online Protection and Defender for Office 365 active: advanced anti-phishing, anti-spoofing, real-time link and attachment protection. Mandatory MFA on all 12 user accounts with assisted rollout and training. Implementation of GDPR-aligned security policies: conditional access, data loss prevention on fiscal documents, audit logs activated. Teams and SharePoint for internal collaboration and secure document sharing with clients.

The results

  • Zero emails in spam or blocked in the 12 months after configuration
  • Domain removed from all blacklists within 48 hours
  • MFA active on 100% of accounts: no unauthorized access
  • Productivity increased with Teams: centralized meetings and documents
  • Strengthened GDPR: audit log, DLP and conditional access documented
Read full case studyLearn about Email Security

“We didn't even know our emails were ending up in our clients' spam.”

Networking · TVox · SicurezzaHospitality · Jesolo · 3-star hotel · 80 rooms

Unsegregated guest network, exposed PMS. WiFi 6 and separate VLANs in 2 days.

The challenge

A three-star hotel in Jesolo with 80 rooms had a completely flat guest network unsegregated from the management network: a guest with minimal technical skills could have reached the Property Management System (PMS) with all guest data. In peak season, with 200+ connected devices, WiFi regularly collapsed. The analog PBX was slow, internal calls to reception were dropped, and guest request management was entirely manual. No active network monitoring, problems only discovered when guests complained.

The solution

We completely rebuilt the network infrastructure with Ubiquiti WiFi 6 access points distributed throughout the hotel, designed to handle high device density without performance degradation. Separate VLAN architecture: guest network (isolated, with captive portal and per-room rate limiting), staff network (management system access), IoT network (TVs, locks, home automation) — each with independent security policies. The PMS is now accessible only from the staff VLAN with firewall in between. Installation of TVox VoIP PBX: reception, housekeeping, bar and front desk connected with digital extensions, integrated guest call management, unified directory. 24/7 infrastructure monitoring with proactive alerting.

The results

  • WiFi 6 handles 200+ simultaneous devices: zero collapses in season
  • Zero security incidents: isolated PMS, segregated guest network
  • More efficient reception: TVox handles calls and extensions digitally
  • 24/7 monitoring: problems detected before guests notice
  • Summer 2024 season with not a single WiFi issue ticket
Read full case studyLearn about Assistenza Informatica

“In peak season we used to have network problems every week. Now everything is seamless.”

3CX · Integrazione customManufacturing · 35 sites · Europe / Asia / USA

35 sites, one phone system. Integrated with the ERP.

The challenge

A manufacturing multinational with 35 sites across Europe, Asia and the United States operated with disconnected local PBX systems. Each site had its own system, often legacy hardware, with no centralized call visibility. The custom ERP — the operational core — was completely disconnected from telephony: agents manually searched for customer data during calls, with high response times and no call history tracking.

The solution

We deployed 3CX in cloud-hosted mode on redundant infrastructure, with a unified DDI numbering plan across all 35 sites. We developed a custom connector between 3CX and the proprietary ERP: at the first ring, 3CX queries the ERP via API and presents the operator with the complete customer profile — open orders, purchase history, notes and ongoing cases. Every call is automatically logged in the ERP with duration, agent and notes. Custom routing rules ensure international calls always reach the right agent based on language, timezone and geographic area.

The results

  • Zero local PBX: 35 sites on one cloud platform
  • Customer profile available in <2 seconds from first ring
  • −38% phone costs (elimination of paid inter-site calls)
  • 100% calls tracked in ERP, history always updated
  • Automatic failover: no interruption when a site fails
Read full case studyLearn about 3CX
Acronis · Adeguamento NIS2B2B Services · Multinational · Italy / Northern Europe

Full NIS2 compliance. Acronis framework as technical backbone.

The challenge

A B2B services multinational, subject to the NIS2 Directive as an essential service operator, had received indications from its internal auditor to close within 12 months critical gaps in four areas: operational continuity, data protection, incident detection and staff training. Existing infrastructure had partial backups, no documented DR plan, endpoints without EDR protection and zero formal security training for employees.

The solution

We implemented Acronis Cyber Protect Cloud as the technical backbone of the NIS2 compliance plan, systematically covering all technical requirements of the directive. Immutable Advanced Backup on all critical workloads (Microsoft 365, on-premise servers, VMs) with RPO < 15 minutes and documented RTO < 4 hours. Advanced Security XDR for incident detection and response, with centralized logs and audit reporting. Email Security for Microsoft 365 with 7 protection layers. Security Awareness Training with quarterly phishing simulations and automatic compliance reports — documentation ready for NIS2 audits.

The results

  • Documented and verifiable NIS2 compliance, audit passed
  • RPO < 15 min and RTO < 4h on all critical workloads, in writing
  • 100% trained employees, phishing simulations with −65% click rate
  • Zero undetected incidents in the 12 months following activation
  • Automatic audit reporting: no manual documentation work
Read full case studyLearn about Acronis Cyber Protect
Proxmox · Datacenter stretchedIT Contract Services · North-East Italy

New site, geo-distributed datacenter. Live migration: zero downtime for clients.

The challenge

A company providing IT contract services to end clients (hosting, management applications, corporate VPNs) needed to open a second operating site and transfer the existing infrastructure without interrupting services. End clients had contractual SLAs with guaranteed uptime: any downtime would generate penalties and reputational damage. Existing infrastructure was on single-site Proxmox — a great starting point, but without geographic protection.

The solution

We designed and implemented a Proxmox stretched cluster across two geographically separate sites, with synchronous Ceph storage replicated between both sites. Every write to the primary datacenter is replicated in real time to the secondary site — guaranteed <5ms latency between sites. Migration of existing VMs happened live, one at a time, with no downtime: each VM was live-migrated into the stretched cluster during end clients' normal working hours. The result is an active-active infrastructure: in case of complete site failure, VMs automatically restart on the other site in less than 5 minutes.

The results

  • 0 minutes of downtime during migration: no SLA violated
  • RTO < 5 minutes in case of complete site failure
  • Synchronous Ceph storage: RPO = 0 (no data lost on failure)
  • Active-active infrastructure: both sites operating simultaneously
  • Infrastructure cost −40% vs commercial hypervisor alternative
Read full case studyLearn about Proxmox VE
MSP Cloud · Full managedElectronics trade · 8 branches · Italy

8 branches, zero local servers. All IT on our managed cloud.

The challenge

An electronics trade company with 8 branches across Italy operated with a fragmented and non-standardized IT infrastructure: local physical servers in each site (of varying age and configuration), unstable VPNs between branches, on-premise ERP without verified backup in 3 sites, and a single-person internal IT department that couldn't manage everything. Each branch was essentially an island: local failure = branch down.

The solution

We designed and migrated the entire IT infrastructure to Kubee cloud on OVH with 3 independent availability zones. Centralized ERP on HA database cluster with automatic failover, accessible from all 8 branches via managed site-to-site VPN (configuration, monitoring and maintenance included). Application servers, file servers and warehouse management systems virtualized on Proxmox with daily immutable Acronis backup and active DR. Each branch eliminated local servers: just a managed switch and firewall that we monitor 24/7.

The results

  • Zero physical servers on-site: fully cloud infrastructure
  • 99.95% average uptime across 8 branches in the following 18 months
  • ERP always available from any branch, even if one AZ fails
  • −52% total IT cost (elimination of hardware, licenses, local maintenance)
  • Internal IT dept: from 1 person in constant emergency to strategic oversight
Read full case studyLearn about MSP & Cloud
Migrazione urgente · MDR + DRFashion · Premium footwear · Italian multinational

Emergency migration in 72 hours. From zero protection to active MDR.

The challenge

An Italian premium footwear multinational contacted us in an emergency state: the cloud provider in use for years had degraded infrastructure, non-functional backups (discovered only after a failed restore attempt), corporate endpoints with no EDR protection and performance completely inadequate for management systems. The discovery of backup failure — with critical design, production and customer data potentially at risk — had created an internal crisis. Immediate action was required.

The solution

We activated the emergency migration protocol: complete infrastructure assessment in 4 hours, migration planning in the next 8 hours. We provisioned a new Proxmox cluster on dedicated cloud and started VM-by-VM migration prioritizing critical systems — ERP, design and production databases, communication systems. In parallel, immediate activation of Acronis Advanced Security with MDR for all endpoints: active protection within 6 hours of project start, before migration was even complete. Immutable backups configured and first verified backup completed within 24 hours. Complete migration in 72 hours, with active disaster recovery on secondary site.

The results

  • Complete migration in 72 hours with no data loss
  • MDR active on all endpoints within 6 hours of start
  • First verified and tested backup within 24 hours
  • ERP performance: +340% vs previous infrastructure
  • Active DR with RTO < 2 hours — first test passed 7 days after migration
Read full case studyLearn about MSP & Cloud
MSP · Integrazione M&A · Multi-sedeValue-added electronics trade · 7 branches · Italy

Growing through acquisitions. Each new company joins the same IT standard.

The challenge

A value-added electronics distributor, a long-standing client of ours, grew over the years by acquiring other companies. Each acquisition brought a different IT legacy: separate domains and identities, email on heterogeneous platforms, non-communicating management systems, uneven security levels. Without structured integration, each new company would have remained an island — with duplicated costs, uneven security risks and no centralized visibility over the group's IT.

The solution

We have managed this group's IT from the start: that's why we defined a common IT standard and a repeatable post-acquisition integration process. For each new company: consolidation of identities into a single domain, email migration to Microsoft 365 with shared security policies (MFA, anti-phishing), alignment of the ERP to the group infrastructure, extension of immutable backup and endpoint protection with the same rules already active on other branches. The IT onboarding of an acquired company follows a proven checklist, so integration happens quickly and without operational interruption.

The results

  • Each acquired company integrated into the group IT standard, without halting operations
  • Unified identity, email and ERP: no more technological islands
  • Same security and backup policies across all 7 branches
  • Repeatable IT onboarding: each new acquisition is faster than the last
  • A single IT partner for the entire group, from the beginning to today
Read full case studyLearn about MSP & Cloud
Integrazione · Controllo accessi · 3CX · ElmoPharmaceutical / Industrial · Enterprise · Italy

Access control, intrusion detection and phone system in one orchestration.

The challenge

A pharmaceutical and industrial enterprise had physical security and communication systems that didn't talk to each other: access control, Elmo intrusion detection and the phone system worked as separate silos, each with its own console. An event at the entrance or an alarm triggered no coordinated action on the other systems. In an enterprise context — with high security and traceability requirements — the lack of a common orchestration meant slower reaction times and no correlation between physical events and communication.

The solution

We don't install hardware: we design the architecture and make existing systems talk. We integrated access control and Elmo intrusion detection with the 3CX phone system, creating a single orchestration: physical security events can automatically trigger communication actions (notifications, calls, routing) via the PBX. Configuration of correlation logic between access, alarms and telephony, with centralized multi-site management. The value is not in the single device, but in making them work together as a coherent system.

The results

  • Access control, Elmo intrusion detection and 3CX in one integrated orchestration
  • Physical security events correlated with corporate communication
  • Centralized multi-site management, unified console
  • Systems from different vendors that finally talk to each other
  • No structural work: only design, configuration and integration
Read full case studyLearn about 3CX
XDR · Account Takeover · BECIndustry · 250 employees · Italy

An executive's account compromised. BEC stopped by XDR before any damage.

The challenge

At a 250-employee industrial company, an executive's (C-level) Microsoft 365 account was compromised: an account takeover, likely originating from a credential stolen via phishing. This is one of the most dangerous scenarios — Business Email Compromise (BEC): the attacker, with the authoritative identity of an executive, can issue credible fraudulent requests (payment instructions, confidential data, orders to staff). These attacks are silent: without behavioral detection, the intrusion stays invisible until the damage is done.

The solution

Acronis Advanced Security XDR, active on identity and email, detected the account takeover signals — anomalous access by location and device, unusual mailbox activity — and raised the alert before the attacker could complete the fraud. We responded immediately: account isolation, revocation of all active sessions, credential reset, verification and removal of any malicious forwarding rules created by the attacker. Then we hardened the posture: MFA and conditional access extended to all critical accounts, strengthened anti-phishing policies and Security Awareness Training to reduce the risk of a credential being stolen again.

The results

  • Executive account takeover detected by XDR before any fraudulent action
  • Account isolated and sessions revoked: attacker access cut off
  • Malicious forwarding rules identified and removed
  • MFA and conditional access extended to all critical accounts
  • 24/7 behavioral monitoring on management identity and email
Read full case studyLearn about Advanced Security XDR
Business Automation · Integrazione AIManufacturing · Italy

They switched providers to grow. Now they automate processes with AI.

The challenge

A manufacturing company was served by a purely reactive IT provider: interventions only when something broke, no improvement proposals, no vision on technological evolution. The company wanted to grow and make internal processes more efficient, but found itself stuck — with many manual, repetitive tasks absorbing precious time, and a partner that wasn't guiding it toward innovation.

The solution

The company chose us for our customer focus and proactive approach: we don't wait for something to break, we guide clients through technological evolution. After securing and tidying up the IT infrastructure, we identified low-value-added processes — repetitive and manual — and designed the integration of AI systems to automate them, making them communicate with the management software and tools already in use. The goal: free people from repetitive tasks and reallocate them to higher-value work.

The results

  • From a reactive provider to a partner that proposes concrete innovation
  • Manual, repetitive processes automated with AI system integration
  • AI systems made to communicate with existing management software and tools
  • People's time freed from low-value tasks
  • An IT partner that drives evolution, not just maintenance
Read full case studyLearn about Business Automation
Odoo ERP · E-commerce · IntegrazioneTransportation · Venice · Water taxi

Online bookings, auto-assigned rides and mass invoicing: Odoo sails in Venice.

The challenge

A Venice water taxi service managed bookings, ride assignment and invoicing with manual processes and separate systems. The complexity was distinctly Venetian: rates and availability depending on embarkation and landing points, schedules, loads and fleet composition. Every booking required manual checks, assigning rides to boats absorbed continuous operational time, and invoicing high volumes of rides — to business clients and hospitality facilities — kept administration busy for entire days.

The solution

We built a single flow on Odoo from booking to invoice. Integrated e-commerce with complex rate rules based on geolocation of embarkation and landing points: the customer books online and the price calculates itself. A ride auto-assignment engine accounting for schedules, loads and vessel availability, integrated with the fleet management software already in use — no double entry. Mass invoicing of rides with automatic document generation and e-invoicing submission. All on a platform we manage and support continuously.

The results

  • Online booking with automatic pricing based on geolocation rules
  • Rides auto-assigned to boats based on schedules, loads and availability
  • Two-way integration with the existing fleet management software
  • Mass ride invoicing: from days of work to an automated process
  • A single database for bookings, operations and administration
Read full case studyLearn about Odoo ERP

“Ride assignment used to be a phone ringing all day. Now it's a rule that works on its own.”

Odoo ERP · Tesoreria · FlotteThird sector · Social cooperative

Treasury, company fleet and real estate: a social cooperative on a single system.

The challenge

A social cooperative with diversified activities managed three separate worlds with different tools: treasury (cash flows, banks, deadlines) on spreadsheets, the company fleet (vehicles, insurance and inspection deadlines, assignments) on manual registers, and a real estate portfolio (units, contracts, maintenance) documented in scattered archives. The overall financial picture was reconstructed by hand, with error margins and no real-time overview.

The solution

We configured Odoo as a single platform for all three areas. Treasury: connected bank accounts, reconciliation, receivables and payables schedule and cash flow forecasting. Fleet: vehicle registry with automatic deadlines (insurance, inspections, scheduled maintenance) and tracked assignments. Real estate: units, contracts with their deadlines and rents, maintenance planned and tracked to completion. Management now has a single dashboard with an up-to-date financial and asset picture, with no manual reconstruction.

The results

  • Treasury with bank reconciliation and cash flow forecasting
  • Vehicle and contract deadlines generated and notified automatically
  • Real estate tracked: contracts, rents and maintenance
  • Three separate operations unified on a single platform
  • Real-time overall financial picture for management
Read full case studyLearn about Odoo ERP
Odoo ERP · Noleggio · ManutenzioniRental & Events · Airstream fleet

An Airstream fleet between tours and events: quotes, calendars and maintenance with Odoo.

The challenge

A company renting Airstreams for tours, events and mobile kitchens managed complex operations: iconic but delicate vehicles traveling across Italy, tour and event calendars to fit together, custom quotes for every project, stage and kitchen equipment to keep efficient. Coordination lived on separate calendars and spreadsheets: risk of date overlaps, maintenance remembered by heart and quotes slow to build.

The solution

With Odoo we gave the fleet a single control room. Every Airstream and every piece of equipment (mobile kitchens, event fittings) has its own record with calendar availability: tour and event scheduling books vehicles without overlaps. Quoting starts from templates with recurring items (vehicle, fitting, logistics, staff) and becomes order and invoice without re-entry, with a linked payment schedule. Maintenance — of vehicles and equipment alike — is planned with scheduled interventions and recorded per asset, so history is always available.

The results

  • Single fleet and equipment calendar: zero date overlaps
  • Template-based quotes that become orders and invoices without re-entry
  • Payment schedule linked to orders and invoices
  • Scheduled maintenance and history for every vehicle and piece of equipment
  • Tours and events planned with vehicles, fittings and logistics in a single view
Read full case studyLearn about Odoo ERP
Odoo ERP · WMS · Integrazione NTSB2B trade · Promotional products

Orders, imports and WMS: fulfillment goes automatic for promotional products.

The challenge

A promotional products company handles jobs weaving together sales, customization and logistics: orders with dedicated production (printing and customization), imports with long lead times to plan, projects for key accounts, multiple warehouses to coordinate and high order-line volumes. Administration runs on NTS Business, which had to stay: the risk was yet another isolated system, with manual fulfillment and stock never aligned between operations and accounting.

The solution

We moved the operational core to Odoo, integrating it with NTS Business — making the ERP coexist with systems that must stay is exactly our specialty. Sales management with quotes and orders; production orders for printing and customization linked to sales lines; import planning with expected dates and receipts. Order fulfillment is automatic: rules reserve goods and generate picking and shipping when conditions are met. Warehouses run with WMS logic — locations, barcodes, guided picking — and administrative data flows to NTS Business without double entry.

The results

  • Rule-based automatic fulfillment: reservations, picking and shipping without manual work
  • WMS-driven warehouses: locations, barcodes and guided picking
  • Customization production orders linked to sales
  • Imports planned with expected dates and tracked receipts
  • Two-way NTS Business integration: aligned accounting, zero double entry
Read full case studyLearn about Odoo ERP

“The order comes in, the goods go out. Nobody's doing copy-paste in between anymore.”

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