Need
technical support?
Open a ticket with the correct priority and our team responds according to contracted SLAs. For critical outages, call us directly.
Priority levels & SLA
Low
Operational
Non-urgent requests, optimizations, questions
Medium
Functional
Partial malfunction without production block
High
Business Impact
Degraded service with user impact
Critical
Full outage
Service down, blocking production impact
* SLAs apply to clients with an active MSP contract. For non-contracted clients: best effort.
Request Support
Need technical support? Open a ticket and our team will assist you.
Response times
Standard ticket: within 4 business hours
High priority: within 1 hour
Critical emergencies: within 30 min 24/7
If you have an active MSP contract, your ticket is handled with automatic priority. The NOC monitors your infrastructure 24/7 and opens proactive tickets before you notice the issue.