Your IT infrastructure,
our responsibility.
Service Desk that answers in two rings, Italian Private Cloud, 24/7 proactive monitoring. The IT you don't have to manage — because we manage it, as if it were our own.
Active Service Desk
SLA response time
guaranteed uptime
Italian datacenters
The IT support you always wished you had
Not a toll-free number with endless waiting times. Not a ticket that ends up in an automated system. A technician who knows your environment, answers in less than 30 seconds and resolves.
Answer in two rings
Our Service Desk answers the phone in less than 30 seconds. Not a bot, not an endless IVR — a technician who knows your environment.
Proactive monitoring
We detect the problem before it impacts users. Automatic alerts, predictive analysis and preventive intervention on servers, network and workstations.
Automated patch management
Operating systems and applications always updated, in planned maintenance windows. Zero vulnerabilities left open due to lack of time.
On-site interventions included
For problems that can't be solved remotely, we come to you. Operating in North-East Italy, with partners nationwide for multi-site clients.
Remote
80% of tickets resolved remotely
On-site
Physical intervention when needed
SLA
Guaranteed in writing in the contract
Custom cloud and virtualization
Italian Private Cloud
Dedicated infrastructure in Italian Tier III datacenters. Data that stays in Italy, guaranteed GDPR compliance, native performance on enterprise NVMe storage.
- Tier III datacenter, Italy
- Enterprise NVMe storage
- Guaranteed 10 Gbps bandwidth
- Data sovereignty
Proxmox Virtualization
VPS and virtual machines on Proxmox VE: KVM for enterprise isolation, LXC containers for operational density, Ceph for high-availability distributed storage.
- Proxmox VE Enterprise
- KVM & LXC
- Live Migration zero downtime
- HA Cluster multi-nodo
Contractual Disaster Recovery
RPO and RTO written in the contract, not just promised verbally. Off-site replication on secondary cloud, automatic failover tested quarterly — with us present during tests.
- Contractual RPO/RTO
- Encrypted off-site replication
- Quarterly DR tests
- Verified automatic failover
Complete IT management
Asset management, employee onboarding/offboarding, IT policy and vCTO consulting. IT works — you focus on the business.
- Complete asset management
- User onboarding/offboarding
- IT Policy & Governance
- vCTO consulting
From first contact to ongoing support.
A clear and predictable process. You always know where you are, what will happen next and who is responsible.
Free assessment
We analyze your infrastructure, processes and real needs. No standard questionnaire — a real conversation with a technician who understands your industry.
Proposal & roadmap
A clear proposal with costs, timelines and expected results — no surprises. A roadmap that shows what happens when, with who responsible.
Activation & migration
We manage activation. If there's a migration, we plan it to minimize downtime — ideally zero. Your users shouldn't notice anything.
24/7 ongoing support
After go-live, you don't disappear into the void. Our Service Desk answers in less than 30 seconds, the NOC monitors 24/7 and SLAs are written in the contract.
Post go-live hypercare
In the first 30-60 days after go-live we maintain enhanced coverage: proactive check-ins, intensive monitoring and priority response. Because problems emerge right after launch — and we're there.
Frequently asked questions
Request an infrastructure assessment
We analyze your current infrastructure, identify critical points and propose an improvement plan with clear costs and timelines. No commitment.
Free assessment
Before proposing any solution, we understand what you have and what you really need.
Fast activation
From contract signing to operational environment in a few weeks, with assisted migration of existing services.
A single point of contact
A dedicated technical contact who knows your environment and responds when you call.
Request information
Fill in the form and you'll receive a response within 24 business hours.