Unsegregated guest network, exposed PMS. WiFi 6 and separate VLANs in 2 days.

The challenge

A three-star hotel in Jesolo with 80 rooms had a completely flat guest network unsegregated from the management network: a guest with minimal technical skills could have reached the Property Management System (PMS) with all guest data. In peak season, with 200+ connected devices, WiFi regularly collapsed. The analog PBX was slow, internal calls to reception were dropped, and guest request management was entirely manual. No active network monitoring, problems only discovered when guests complained.

The solution

We completely rebuilt the network infrastructure with Ubiquiti WiFi 6 access points distributed throughout the hotel, designed to handle high device density without performance degradation. Separate VLAN architecture: guest network (isolated, with captive portal and per-room rate limiting), staff network (management system access), IoT network (TVs, locks, home automation) — each with independent security policies. The PMS is now accessible only from the staff VLAN with firewall in between. Installation of TVox VoIP PBX: reception, housekeeping, bar and front desk connected with digital extensions, integrated guest call management, unified directory. 24/7 infrastructure monitoring with proactive alerting.