TVox
Omnichannel contact center
for customer experience
TVox by Telenia is the Italian contact center platform that combines voice, chat, email, social and video in one integrated solution.
Discover TVox for your company
Fill in the form and you'll receive a response within 24 business hours.
Omnichannel Contact Center
Manage voice, chat, email, social and video from one integrated interface.
- Inbound/Outbound voice
- Email & Chat
- Social Media
- Video calls
Smart IVR & Bot
Advanced auto-attendant with voice recognition and integrated chatbots.
- IVR Multi-livello
- Voice recognition
- Chatbot
- Smart routing
Advanced Reporting
Real-time dashboard with agent KPIs, wait times, service levels and SLAs.
- Real-time dashboard
- Wallboard
- Customizable KPIs
- Report export
PBX Integration
TVox integrates natively with your existing PBX (3CX, Asterisk, etc.).
- 3CX
- Asterisk
- SIP Standard
- Multiple trunks
WhatsApp & Social
Handle WhatsApp, Facebook Messenger and Telegram conversations from the contact center.
- WhatsApp Business
- Facebook Messenger
- Telegram
- Quick replies
Customization
Fully customizable platform with APIs, webhooks and CRM integrations.
- REST API
- Webhook
- CRM Integration
- Custom workflows
Discover TVox for your company
Fill in the form and you'll receive a response within 24 business hours.